What is outsourcing?
Outsourcing occurs when all or a significant portion of a selected business function is performed by a third party. The selected business function can be performed either on or off the customer's location. How does outsourcing affect staff turnover? Staff turnover is reduced because outsourcing provides: Exciting new career opportunities Incentive programs available for non-traditional positions Personal involvement improves employee focus on targets and goal attainment Customer satisfaction increased through improved employee attitudes Solicit best ideas to improve processes of all involved (employees, client, and management) to gain employee commitment and involvement improving employee satisfaction

What's the difference between traditional staffing and outsourcing?

Traditional Staffing Responsible for recruiting and hiring personnel who are then assigned to work at a client's facility. Staff performs under the client's supervision and control. Client is solely responsible for controlling the staff, managing the project, and the results of the work performed. Contract normally specifies a billable number of hours at an "hourly rate."

Outsourcing Responsible for a specific client function — on or off the client's location. Responsible for clear and specific performance goals with specific time frames, i.e., cash application within 24 hours of receipt. Provides significant shifting of business risk and liability from the customer to the service provider. Billing is generally transactional in nature for the products or services provided.

iPro, LLC

996 East Mandoline
Madison Heights, MI 48071
Phone: 248-616-0720
Fax: 248-616-0721